Privacy Policy
Last Updated: September, 2026
Minerva Perfumes respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, create an account, or participate in our Agency Program.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide to us when you:
- Create an account on our website
- Place an order
- Make an enquiry or contact us
- Subscribe to our newsletter or marketing communications
- Participate in our Agency/Referral Program
- Submit a review or other content
- Communicate with us through WhatsApp, email, social media, or other channels
Depending on how you interact with us, the information we may collect includes:
- Full name
- Telephone number
- WhatsApp number
- Email address
- Billing and delivery address
- Order and purchase information
- Payment-related information
- Agency/referral information
- Communications you have with us
- Any other information you voluntarily provide
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange product delivery
- Process payments
- Communicate with you about your orders
- Respond to enquiries and customer support requests
- Manage customer accounts
- Administer the Agency/Referral Program
- Provide referral rewards, bonuses, or discounts
- Improve our products, services, and website
- Understand how customers use our website
- Send promotional messages where you have provided appropriate consent
- Prevent fraud, abuse, and unauthorised activity
- Comply with applicable legal and regulatory requirements
We will only use your information for legitimate business purposes and in accordance with applicable privacy laws.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Minerva Perfumes generally does not need to store your complete card or other sensitive payment credentials on our own servers. Payment information may be handled directly by the relevant payment provider in accordance with its own privacy and security policies.
You should review the privacy policy of the payment provider used for your transaction for more information about how it handles your payment information.
4. Delivery Information
When you place an order, we may share necessary information such as your name, telephone number, and delivery address with delivery companies, couriers, or other service providers involved in fulfilling your order.
We only provide the information reasonably necessary to complete the delivery or service.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember items in your shopping cart
- Keep you logged into your account
- Understand how visitors use our website
- Improve website performance
- Remember your preferences
- Measure the effectiveness of marketing campaigns
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some parts of our website, including shopping and account features.
6. Website Analytics
We may use analytics services, such as Google Analytics, to understand how visitors interact with our website.
These services may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser information
- Approximate location
- How visitors arrived at our website
- Website interactions
This information helps us improve our website, products, marketing, and customer experience.
7. Marketing and Communications
With your consent, or where otherwise permitted by applicable law, we may use your contact information to send you information about:
- New products
- Special offers
- Discounts
- Promotions
- Events
- Agency Program opportunities
- Other Minerva Perfumes updates
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Please note that you may still receive essential communications relating to orders, payments, accounts, or other services you have requested.
8. Agency / Referral Program Information
If you participate in the Minerva Perfumes Agency/Referral Program, we may collect and process information necessary to administer your participation.
This may include:
- Your name and contact details
- Referral code or link
- Referral activity
- Eligible purchases generated through your referrals
- Bonuses, rewards, or discounts earned
- Payment or other information required to provide applicable rewards
We use this information to track referrals, calculate rewards, prevent fraudulent activity, and manage the Agency Program.
9. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties where necessary to operate our business and provide services to you. These may include:
- Payment service providers
- Delivery and courier companies
- Website hosting providers
- Website and technology service providers
- Analytics providers
- Marketing and communication platforms
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
Third parties receiving your information are expected to handle it appropriately and only for the purposes for which it is provided or as otherwise permitted by law.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. You should therefore understand that information transmitted over the internet may carry some level of risk.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and maintaining records of transactions
- Providing customer support
- Managing accounts and the Agency Program
- Meeting accounting, legal, tax, and regulatory obligations
- Resolving disputes
- Preventing fraud and abuse
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
12. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Opt out of marketing communications
- Ask questions about how your information is being used
To exercise any applicable rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
13. Children’s Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, payment providers, delivery services, or other websites.
Minerva Perfumes is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
15. Social Media
We may maintain accounts or pages on platforms such as Facebook, Instagram, TikTok, LinkedIn, WhatsApp, and other social media services.
Interactions with us through these platforms may be subject to both this Privacy Policy and the privacy policies of the respective platforms.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:
Minerva Perfumes
Location: Kasoa, New Market
Phone/WhatsApp: +233 554779163
Email: minerva@minervaperfumes.com
Website: minervaperfumes.com