Refund & Returns Policy
Last Updated: September, 2026
At Minerva Perfumes, we want you to be happy with your purchase. We carefully inspect our products before dispatch, but we understand that issues can sometimes occur.
This Refund & Returns Policy explains when products purchased from Minerva Perfumes may be returned, exchanged, or refunded.
1. Eligibility for Returns
Due to the nature of fragrance and personal-use products, we generally do not accept returns or exchanges for products that have been opened, used, sprayed, or altered after delivery.
A product may be eligible for a return or exchange if:
- You received the wrong product.
- The product arrived damaged.
- The product is defective.
- The product is materially different from what you ordered.
- Another issue occurred that is covered under this policy or applicable law.
The product must generally be unused, unopened, and in its original packaging, unless the product is being returned because it was defective or damaged when received.
2. Reporting a Problem With Your Order
If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 24/48 hours of delivery.
When contacting us, please provide:
- Your name
- Order number
- Telephone/WhatsApp number
- Description of the issue
- Clear photographs or videos of the product and packaging where applicable
This information helps us investigate and resolve the issue as quickly as possible.
3. Damaged Products
If your order arrives damaged, please take photographs of the product and packaging before disposing of or altering anything.
After reviewing the situation, Minerva Perfumes may offer an appropriate resolution, which may include:
- Replacement of the product
- Exchange for another product
- Store credit
- Refund, where applicable
The resolution will depend on the nature and circumstances of the issue.
4. Incorrect Products
If we send you a product different from the one you ordered, please contact us as soon as possible.
Where the error is confirmed to be ours, we will arrange an appropriate replacement or exchange.
Depending on the circumstances, Minerva Perfumes may cover the reasonable cost of returning the incorrect product and delivering the correct product.
5. Defective Products
If you believe a product is defective, please contact us with details of the problem.
We may request photographs, videos, or other information to help us assess the issue.
If the product is confirmed to be defective, we may offer a replacement, exchange, store credit, or refund, subject to the circumstances and applicable law.
6. Change of Mind
Because perfumes are personal-use products, we generally do not accept returns simply because a customer has changed their mind, selected the wrong fragrance, or does not like the scent after opening or using the product.
We encourage customers to carefully review product descriptions and fragrance information before placing an order.
If you are unsure about which fragrance to choose, please contact us before ordering and we will be happy to assist.
7. Exchanges
Exchanges may be considered where a product qualifies under this policy.
Any product being returned for an exchange must meet the applicable return conditions.
An exchange is subject to product availability. If the requested replacement is unavailable, we may offer an alternative resolution.
8. Refunds
Where a refund is approved, the refund will be processed using the applicable payment method or another method agreed upon with the customer.
The time required for the refund to reflect in your account may depend on the payment provider or financial institution.
Where the issue is not caused by Minerva Perfumes, original delivery charges may not be refundable.
9. Return Shipping
Where a return is required because Minerva Perfumes sent the wrong product or the product arrived damaged or defective, we will communicate the appropriate return arrangements.
Where a return is requested for another reason and Minerva Perfumes agrees to accept the return, the customer may be responsible for the applicable return delivery costs.
Customers should not send products back without first contacting us and receiving return instructions.
10. Products That Cannot Be Returned
Unless otherwise required by applicable law, we generally cannot accept returns for:
- Opened perfumes
- Used or sprayed fragrances
- Products without their original packaging
- Products damaged after delivery through customer misuse or improper handling
- Products that have been altered or tampered with
- Products returned after the applicable return period
- Products purchased through unauthorised sellers or third parties
11. Promotional and Discounted Products
Products purchased as part of a promotion, clearance sale, special offer, or discounted campaign may be subject to additional return conditions.
Any special return conditions will be communicated as part of the relevant promotion.
12. Agency / Referral Purchases
Products purchased through the Minerva Perfumes Agency/Referral Program are subject to the same general return and refund requirements unless specific Agency Program terms state otherwise.
If a returned order affects a referral reward, bonus, or discount, Minerva Perfumes reserves the right to adjust or reverse the associated reward where applicable.
13. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests received before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under our return policy.
14. Refund Processing
Once we have assessed and approved an eligible refund, we will inform you of the next steps.
Approved refunds will normally be processed within 10 business days.
However, the time it takes for the funds to appear in your account may depend on your bank, mobile money provider, card issuer, or other payment service provider.
15. Fraudulent or Abusive Returns
Minerva Perfumes reserves the right to refuse a return, exchange, or refund where there is reasonable evidence of:
- Fraudulent activity
- Product tampering
- Repeated abuse of the return policy
- False claims
- Intentional damage
- Unauthorised use of the product
This does not affect any rights you may have under applicable law.
16. Your Statutory Rights
Nothing in this Refund & Returns Policy is intended to remove or limit any rights or protections that customers may have under applicable laws and regulations.
Where applicable law provides a consumer with rights that differ from this policy, those legal rights will apply.
17. Contact Us
For questions about returns, exchanges, or refunds, please contact us:
Minerva Perfumes
Location: Kasoa, New Market
Phone/WhatsApp: +233 554779163
Email: minerva@minervaperfumes.com
Website: minervaperfumes.com