Shipping & Delivery
Last Updated: September, 2026
At Minerva Perfumes, we are committed to ensuring that your order gets to you safely and conveniently. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.
1. Where We Deliver
We currently offer delivery within Ghana, including Accra and other regions where our delivery partners operate.
Delivery availability may depend on your location. If delivery to your area is not currently available through our standard service, we will contact you to discuss possible alternatives.
2. Order Processing
Orders are processed after payment has been successfully received and the order has been confirmed.
Orders are generally prepared for dispatch within 1–2 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
During periods of high demand, promotions, holidays, or other unforeseen circumstances, processing may take longer than usual.
3. Delivery Times
Estimated delivery times may vary depending on your location.
| Location | Estimated Delivery Time |
|---|---|
| Accra & Tema | 1–2 business days |
| Other parts of Greater Accra | 1–3 business days |
| Other regions in Ghana | 2–5 business days |
| Remote locations | 3–7 business days |
Please note: These are estimated delivery periods and are not guaranteed delivery dates.
Delivery may take longer due to circumstances beyond our control, including weather conditions, public holidays, courier delays, incorrect delivery information, or other unforeseen circumstances.
4. Delivery Charges
Delivery charges may vary depending on:
- Your delivery location
- The size or weight of your order
- The delivery method selected
- Any applicable promotional offer
The applicable delivery fee will be displayed or communicated during the ordering process.
From time to time, Minerva Perfumes may offer free delivery promotions or special delivery rates. Such offers may be subject to specific terms and conditions.
5. Providing the Correct Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
Please ensure that you provide:
- Your full name
- Active telephone/WhatsApp number
- Complete delivery address
- Landmark or other useful location information where necessary
Minerva Perfumes will not be responsible for delays or additional delivery charges resulting from incorrect or incomplete information provided by the customer.
6. Receiving Your Order
Customers should ensure that someone is available to receive the order at the provided delivery address.
Our delivery partner may contact you by telephone or WhatsApp before or during delivery.
If the delivery cannot be completed because the customer is unavailable, unreachable, or provides an incorrect address, an additional delivery attempt or delivery charge may apply.
7. Delayed Deliveries
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- Courier delays
- Heavy traffic
- Severe weather
- Public holidays
- High order volumes
- Incorrect delivery information
- Events beyond our reasonable control
If your order has been significantly delayed, please contact us using the details below so that we can assist you.
8. Damaged or Incorrect Orders
Please inspect your order when you receive it.
If you receive:
- A product that is different from what you ordered
- A damaged product
- A defective product
- An incomplete order
please contact Minerva Perfumes as soon as possible, preferably within 24/48 hours of delivery.
Where necessary, we may request photographs or other information to help us investigate the issue.
Any replacement, exchange, or refund will be handled in accordance with our Refund & Returns Policy.
9. Failed Delivery Attempts
If our delivery partner is unable to deliver your order after reasonable attempts to contact you, the order may be returned to Minerva Perfumes.
If another delivery attempt is requested, the customer may be responsible for any additional delivery charges.
10. Order Tracking
Where tracking is available, we may provide customers with relevant tracking information or updates from our delivery partner.
Not all delivery methods may include real-time tracking.
11. International Delivery
At this time, Minerva Perfumes primarily serves customers within Ghana.
International delivery may be made available for selected destinations in the future. Where international delivery is offered, additional shipping costs, customs duties, taxes, and other applicable charges may apply.
Such charges, where applicable, may be the responsibility of the customer.
12. Contact Us
If you have questions about your order or delivery, please contact us:
Minerva Perfumes
Location: Kasoa, New Market
Phone/WhatsApp: +233 554779163
Email: minerva@minervaperfumes.com
Website: minervaperfumes.com
We’re here to help you receive your Minerva experience safely and conveniently.